Sales tools for service providers

BackChannel provides practical data driven tools to help understand the market place, develop effective plans and manage sales opportunities.

Our systems are architected to meet the requirements of managing the productivity of a sales force and their major accounts in an xSP. 

For the first time we allow sales people and executives to actually see what products and services their customers use and enable managers to gain a detailed view of all the accounts managed by their team/s.  Improving planning, forecasting, budgeting, and allowing more targeted use of resources.

 

 

All of the tools commonly used today are for managing things you already have: infrastructure, people, and finances; using ‘real’ data you have gathered through the course of doing business: Network logs, customer records, purchase, invoice and payment data.

BackChannels use ‘real’ data from the Internet to show what services an organization is buying from which service provider.  This is blended with data on company size, sector, geography etc. to give a unique view of any customer or prospect anywhere in the world.

 

 

Access to BackChannel’s Business Support System is “On Demand”, provided via a personalized web portal.  This Software as a Service (SaaS) model means no capital expenditure, and no software need be installed at your site.

Amongst the features included in BackChannels’ Business Support Systems:

BackChannel Account Manager: Quickly and easily build up a high level of detailed knowledge on the use of Internet services by the organizations you care about.  Includes, live service monitoring and user defined alerts.

BackChannel Sales Director: A hierarchical environment providing visibility of the customer’s needs and sales teams performance.

BackChannel Account Visualizer: Maps the business structure of each major account showing group, subsidiary and geographical data; showing where the services are employed.

BackChannel LiveView: Monitors precious or coveted customers and services in real time.  Alerting you when a customer is having an outage or experiencing poor service levels.